Frequently Asked Questions


Do you donate to charities or organizations?

Yes. We donate 10% of net profits to savetheelephants.org! Our donations aid in the research of elephant behavior and ecology, the protection of elephants from ivory poachers and traffickers, and in raising awareness of the plight of the elephants.

How can I be sure that you won't take my money without delivering the product?

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

In order to make things safer for you we are giving you 100% money back guarantee. We are here to stay and if you have any doubts about your order, just write to our email, we will contact you withing 24 hours.

How can I track my package?

Once an order has shipped out, we will send you a Shipping Confirmation email that includes your tracking number. From there you can use the tracking code to track your package. Please visit our order tracking page here for more details.

Where do you ship to?

We ship worldwide.

Can I have a different delivery address to my billing address?

Yes. You have the option to enter in a specific delivery address upon checkout.

When will I know my order has been shipped?

You will receive an email notification once your order has shipped, usually withing 3 business days.

How long is delivery?

Orders can be delivered in up to 3-4 weeks, but sometimes it takes about 20 business days.

Transit Times to United States: 5 – 20 Business days
Transit times to International: 10 – 45 Business days
Average transit times are received in 3 weeks.

We understand that this is a lot of time, but this is the only way to give you the cheapest prices for now; although, we are in the process of shortening the delivery time.

Is it safe to mail jewelry?

Yes it is absolutely safe, because we know how to package our jewelries correctly .

What I have to do if I haven't received my order or there is a problem with it?

Occasionally mistakes do happen and we will look to rectify this as quickly as possible.

Please, contact us through the contact form on our website or email us. We would be really happy to help you resolve this issue.

We are absolutely open to refund your money if there is a problem which we can not resolve. Just contact us and you will be surprised how many things we can do for you.

Where are my items coming from?

Although our fulfillment house is located in USA, some of our featured items are located in other countries such as Australia, Germany, China and United Kingdom.

Will my items be sent in one package?

For logistical reasons, multiple different items in the same purchase will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries.

Can I cancel my order after I have already made it?

Yes, you can in the first 24 hours after you have made the payment. After that you cannot cancel a order.

Do you deliver to PO boxes?

Sorry, we do not ship to PO boxes.

 

I am having trouble placing an order?

We are sorry to hear this. Please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.

What is your return policy?

We will happily refund any item within 30 days of receipt, providing it is returned in its original packaging with no signs of use or misuse. Please see our full refund policy here. https://elephantglory.com/return-refund-policy/