Return & Refund Policy

You can return or exchange any merchandise for up to 30 days after the delivery date.

Our policy lasts 30 days. If 30 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before you send it back write to us at support@elephantglory.com

If you received a item that has been damaged please email us at: Support@elephantglory.com

Please take pictures of any damaged items and send them to us by email so we can help get your a new item shipped out.

If canceling an order, orders must be cancelled within 48 hours of purchase.

Please note that due to different types of computer screens coloring may slightly vary from the site and the product.

Average shipping time is 2-4 weeks for delivery. There are instances during big promotions that delivery can take longer. This is rare and typically due to inventory. We do guarantee our deliveries or your money back.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Sale Items or FREE plus shipping Items cannot be returned no exceptions
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

For hygiene and safety reasons the following items can not be returned within our refund policy or returned for any exchange.

Again if damaged please send us photos so we can send you a new pair.

  • Leggings or Tights – of any kind in the interest of safety and hygiene cannot be returned or refunded.
  • Beauty and Cosmetic Products – cannot be returned once opened or if the seal has been broken.
  • Hosiery and Adhesive Bras – cannot be returned once the pack has been opened or damaged (if the pack is unopened & undamaged then returns are fine).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

All items not received within 8 weeks of purchase are issued a full refund no questions even when product is still on its way.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We do not issue refunds on any of our Sale OR Free Items.  The reason being is because these are wholesale prices we offer to the public. All sales are final for sale items!

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@elephantglory.com

Shipping
To return your product, you should email us: support@elephantglory.com for return instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.