Shipping Policy


Order Processing Time

All orders are shipped to the shipping provider within 24-48 hours, all working days 8am – 6pm. And the provider usually needs up to 2-4 weeks to deliver your items to your front door.

Delivery Time

Product delivery time will vary depending on the fulfillment center the product is from and your location.

Transit Times to United States: 5 – 20 Business days
Transit times to International: 10 – 45 Business days
Average transit times are received in 3 weeks.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.

Delivery of Multiple Items

We do our best to reduce cost on your end so that you don’t have to pay high taxes/premiums to get your items. If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. Please allow some time for all of your items to arrive.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some Standard Shipping orders will not have tracking numbers, but we will keep in touch with the shipping provider if a problem occurs.

Declared Package Value

Prices revealed on your respective receipt might be different from what you ordered but please do not worry. Usually what our fulfillment center would do is to mark as low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.


I have a question on my order or on your store that is not yet answered here, how do I contact you?

Please email us at support@elephantglory.com or contact us via our contact page. We’ll reach out to you withing 24 hours.